What forms of payment do you accept?
We accept Visa, MasterCard, Discover, American Express, JCB, Diners Club International, and PayPal.
Is it safe to use my credit card on your site?
Yes! Orders placed on our site are encrypted using SSL technology, the industry-standard authentication and encryption technology, to ensure your transactions are protected. With SSL implemented on both the client and server, information transmitted over the internet will remain unaltered and secure. If you have any concerns about placing your order online, you can always pay using PayPal.
Do you allow cashier's checks or money orders?
Unfortunately, we do not accept these forms of payment, but we do accept Visa, MasterCard, Discover, American Express, and PayPal.
Do you accept international credit cards?
At this time we accept Mastercard, Visa, American Express, Discover, JCB, and Diners Club international.
How Do I Place An Order?
Placing your order is very easy. Simply select the item you wish to purchase and click on ADD TO CART. When you are ready to check-out proceed to checkout and fill in the required shipping details.
Q: How do I check the status of my order?
A: Upon placing your order, please allow up to 4-5 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a tracking number to your order in some cases a tracking number is not provided. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.
Q: How long does shipping takes?
A: Our warehouses are located around the world. For domestic orders in the United States, it will normally take 14 to 25 business days. For International orders, please allow up to 30 days.
Q: Do you ship Internationally?
A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.
Q: What forms of payment do you accept?
A: We accept Visa, MasterCard, Discover, American Express, JCB, Diners Club International, and PayPal.
Q: Why was my credit card declined?
A: Most credit cards are declined because the billing address you entered does not match the address your bank has on file, incorrect CVV or wrong zip code. Please be sure to double check this info, and if that does not work, please send us an email at email@example.com. You can always try using a different type of payment like PayPal.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Q: How do I order on your website?
A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: Does Noir Emporium provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
Q: How does store credit work?
A: Store credit is issued in the form of a gift e-card via email which will contain a code. That code can, then, be entered in the “gift card or discount code” section during checkout.
Q: Do you offer a refund if I don't like the product?
A: Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our refund policy page for complete details. If you have any additional questions that has not been addressed in our FAQ. Please contact us at firstname.lastname@example.org and we will get back to you as soon as possible.
Q: Why is my order being declined?
A: When placing an order it is important that all credit card information entered is an exact match (name on the card, billing address, CVV code) Also if the billing address associated with the credit card used is different from your shipping address, they will need to be entered separately at checkout.
Q: How About Customs & Import Tax?
Only in some cases, there will be customs duties/fees levied by your destination country. These additional charges for taxes or customs clearance charges are the responsibility of the recipient. Due to the custom policy varies from country to country, we highly recommend to search Custom Policy or contact the local customs office of the destination country.
Q: Why does my order status say “unfulfilled”?
A: If your order is unfulfilled, it is still being processed. Once processed and shipped, you will receive a shipping confirmation email with a link to track your order.
Q: I accidentally ordered the wrong size. What can I do?
A: If there are any errors regarding your order, please contact us immediately as there is limited time to make changes before the order is processed and shipped.
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